WMATA Usability Testing Frequently Asked Questions (FAQs)

What is this study about? 

On behalf of the Washington Metropolitan Area Transit Authority (WMATA), EurekaFacts, a research company based in Rockville, MD, is looking for residents who may or may not be familiar with commuting tax-free in Washington, DC, Northern Virginia, and Maryland to receive feedback about the WMATA SmartBenefits program.

Where will the research session take place? 

The research session will take place at EurekaFacts LLC. which is located at 51 Monroe Street, PE-10, Rockville, MD 20850, near the Rockville Metro station

What will happen during the interview? 

During the one-on-one interview, you will be asked to evaluate some sections of a website and provide opinions that will help us improve the information presented on the website. Your input will help to create a clear and useful WMATA website for you and thousands of other commuters in this area.

How long will the whole session last? 

The interview will last no more than 60 minutes and can be scheduled at your convenience.

Will information be kept confidential? 

You will be assigned a unique identifier (ID) and your name will not be linked to your answers. All of the information provided may be used only for statistical purposes and may not be disclosed, or used, in identifiable form for any other purpose except as required by law (20 U.S.C. §9573 and 6 U.S.C. §151).  

Is there an incentive for participating? 

Yes. You will receive a $80 gift card from a major credit card company. 

What are the possible risks of being in the study? 

There are no known risks to participating in this voluntary study. 

Who can I contact with questions or for further information? 

If you have any questions about the study, you can call the Project Lead, Leena Dubey,  at 240-403-4800 ext. 203. If you have questions about your rights as a study participant, you can call the  EurekaFacts Office of Research Protection at  240-403-4800. 

Can participation end early? 

Participation in this study is completely voluntary. You have the right to refuse to answer particular questions. You may elect to stop answering the interview questions at any time.