Quality At EurekaFacts
Fully committed to excellence, EurekaFacts is compliant with the highest standards in quality for a research organization. This means that EurekaFacts clients can be assured that the organization delivers consistently superior quality research by following processes in a way that is recognized by the industry leading to timely delivery of services, increased ability to focus on insight, and quality accountability. Respondents and the public in general are assured by the external verification that ethical code protections for respondents are consistently applied.
EurekaFacts is certified to the ISO 20252:2012 – Market, opinion and social research international quality standard, which ensures that the process elements of such research are undertaken to an appropriate standard and in a verifiable and consistent manner.
Consistent with this commitment to quality, EurekaFacts also operates following the principles of quality assurance set by the Carnegie Mellon, CMMI Institute. The Capability Maturity Model Integration, or CMMI, is a process model that provides a clear definition of what an organization should do to promote behaviors that lead to improved performance. We currently operate at CMMI level 3. The company uses defined processes for managing work. EurekaFacts’ set of standard processes is established and improved over time. These standard processes are used to establish consistency across the organization.