Pennsylvania Turnpike Customer Survey

Thank you for your interest in participating in this study.

Recently, you may have received a postcard from the Pennsylvania Turnpike Commission (PTC) and EurekaFacts, reminding you to participate in a survey of our valued customers that started in early March, prior to the COVID-19 disruption to our everyday lives in Pennsylvania. PTC understands that as a state and a nation we continue to navigate and address challenges due to the COVID-19 (Coronavirus) pandemic and we thank you for being willing to give of your time to help us ensure that we provide the best possible service for our customers. Our thoughts are with you during this time. Thank you.

 

EurekaFacts is carrying out an important study on behalf of the Pennsylvania Turnpike Commission (PTC).

We are working with the PTC to provide better service to their valued users and customers. The PTC wants to hear from you about your system usage, communications need and payment options.

The survey will take approximately 10 minutes to complete. By completing the survey, you will be entered into a drawing for one of ten $100 of gas cards.

All responses are confidential, and any information reported will be in combination with other responses.

By clicking on the “Start Survey” button you are confirming that you are 18 years of age or older and that you register your consent to participate in this research study. Within the survey, please select the desired language to take the survey and then enter your personalized code when prompted.

Frequently Asked Questions (FAQs)

 

Who is EurekaFacts?

EurekaFacts is a full-service research and analysis firm that provides insights to support targeted communications, program evaluations, strategic decisions, and data-driven tactics. We were selected by the Pennsylvania Turnpike Commission (PTC) to conduct this study about their toll customers. 

What is the purpose of the study?

The PTC seeks to understand its customers’ experiences and needs related to turnpike system usage, communications need and toll payment options. Completing this survey will help the PTC better serve you in the transition to an all-electronic tolling system. You speak for thousands of people like you and provide valuable feedback that will help inform the PTC as they plan for this change. 

How was I selected for this study? 

Your household was selected at random from a list of households across the state that represent different regions and types of homes near the Turnpike. 

Can I recommend another household to complete the survey for me? 

Unfortunately no, because your household was specifically chosen among a list of households. Your responses are unique and cannot be replaced. We want to hear from you specifically!

Will my information be kept confidential? 

All responses are kept completely confidential. At no time will any identifiable information be linked to any of your answers. All information collected through our research process is grouped and reported anonymously. The PTC will not have access to your individual responses. 

How will I find out if I won the drawing for a gas card? 

Once the survey is closed, EurekaFacts will randomly select 10 winners based on those who agree to enter and who have provided their contact information. The PTC will receive the selected winners’ information in order to contact you and provide a $100 gas gift card. 

Who can I contact with additional questions? 

For operational or technical questions, please email EurekaFacts at research@eurekafacts.com.