The EurekaFacts usability and human factors methodology is based on a multi-disciplined approach to user interface design. This approach considers the users’ needs and limitations, as well as the organization’s business objectives. In order to understand and adjust specific designs to user preferences, we implement principles of cognition, usability, accessibility, and ergonomics to your research project.

User Research

EurekaFacts offers a wide range of user research and user centered techniques. User research supports the design of new software, development, and testing of websites. User centered techniques provide recommendations for system redesign and improvements.

• User needs and requirements: Qualitative and quantitative user research methods and techniques used to identify user needs and requirements.
• User modeling and typology: Investigation of various groups of key audiences. Development of user typology. Identify application design specification to accommodate each user group.
• Contextual inquiry: Interview and observe users within the context of their work or tasks. Identify system and software issues, challenges in system use, and process barriers.

Usability Testing

EurekaFacts provides usability testing services to federal agencies, commercial companies, nonprofits, and educational organizations at our state-of-the-art usability testing facilities. We also conduct usability tests remotely and in the field.

• Information architecture: Testing of content, navigation and accessibility of websites and web-based applications (public facing websites)
• Development and testing: Online forms, publications, and reporting portals (internal websites)
• Expert reviews: Heuristic evaluations, style guide reviews
• Compliance reviews: Accessibility reviews
• Cognitive interviews: Cognitive testing to ensure content readability and accessibility for all populations