Ticket to Work is a Social Security Administration (SSA) program that offers persons with disabilities the opportunity to receive vocational rehabilitation, employment-directed or other support services through the provider of their choice. Booz Allen Hamilton, on behalf of SSA, sought the services of a survey vendor to field an employment network satisfaction survey among SSA beneficiaries who participate in the Ticket to Work program.
Objective: EurekaFacts was tasked with conducting mixed mode data collection of a nationally representative sample of program participants. The method used includes notification postcards, letters, online surveys, as well as reminders and CATI data collection in English and Spanish.
Method: EurekaFacts planned and administered the data collection, which included sample management, printing, mailing of multiple waves of the survey instrument, scanning of tens of thousands of OMR-scannable survey instruments in English and Spanish, programming an online survey in English and Spanish, and conducting telephone reminder calls among Social Security Administration (SSA) beneficiaries participating in the Ticket to Work program. EurekaFacts compiled the data from the paper and online versions of the surveys and provided Booz Allen Hamilton with a raw data file and a univariate results for analysis.
Outcomes: The effort resulted in higher levels of data quality and a response rate significantly higher than that achieved in previous administrations of the survey, along with smooth performance, on-time, and within budget.