MDTA Branding Study

 

You have been selected at random among a sample of Maryland residents to participate in a short online survey. This is an opportunity for your responses to represent the views of thousands of people throughout the state of Maryland.  

We highly encourage your participation and are very grateful for your time and attention. By participating in this survey, you are confirming that you are 18 years of age or older and that you register your consent to participate in this research. 

MDTA has contracted EurekaFacts to conduct this customer experience survey on their behalf. The study gathers input on Maryland toll facilities for managing the payment of tolls using a new website, self-service account, and mobile app.  

MDTA Branding Study FAQ 

 

Who is EurekaFacts?
EurekaFacts is a full-service research and analysis firm that provides insights to support targeted communications, program evaluations, strategic decisions, and data-driven tactics. 

How was I selected for this study?
You’ve been specifically chosen as someone from whom we’d like to hear. Your household was selected at random from a list of households across the state that represent different regions and types of homes. 

Can I recommend another household to complete the survey for me?
No. Your household was specifically chosen among a list of households. Your responses are unique and cannot be replaced. 

Will my information be kept confidential?
All responses are kept completely confidential. At no time will any identifiable information be linked to any of your answers. All information collected through our research process is grouped and reported anonymously. 

Whom can I contact with additional questions?
For operational or technical questions, please email EurekaFacts at research@eurekafacts.com . You can also contact MDTA directly at mdta@mdta.maryland.gov .