Join our team

CATI Research Supervisor

Part time in-office position located in Rockville, MD. Can become full time for the right person.

Description

We are seeking a highly motivated and organized individual to join our team as a CATI (Computer-Assisted Telephone Interviewing) Supervisor. In this role, you will play a key part in planning, coaching and training interviewers on cold calls, ensuring the quality of our survey operations. These are research surveys and not sales.

Responsibilities

  1. Planning and Recruitment: Develop strategic plans for efficient cold call operations, including the recruitment and training of interviewers.
  2. Quality Control Monitoring: Implement and oversee quality control measures to ensure the accuracy and effectiveness of telephone interviews.
  3. Daily Reporting: Prepare, update, and maintain daily reports reflecting key performance indicators and project progress.
  4. Project Management: Take ownership of project completion, ensuring adherence to timelines and achieving successful outcomes.
  5. Productivity and Efficiency: Maintain and cultivate a high level of productivity and efficiency among the interviewing team.
  6. Floor Procedure Execution: Take charge of executing floor procedures related to survey administration to ensure smooth and effective operations.
  7. Flexible Schedule: Work a flexible schedule between the hours of 9am-11pm,, including Saturdays, to accommodate the varying availability of survey participants.

Requirements:

  • Experience: 1 or 2 years of experience in a similar role, demonstrating competence in planning, recruitment, and training of interviewers.
  • Language Skills: A good command of the English language, both written and spoken.
  • Pressure Handling: Ability to work effectively under pressure, meeting tight deadlines without compromising quality.
  • Problem-Solving: Excellent problem-solving skills, with the ability to troubleshoot and resolve issues promptly.
  • Organizational Skills: Well-organized with the capacity to manage multiple tasks and responsibilities simultaneously.
  • Education: Minimum requirement of a High School Diploma or GED.
  • U.S. Citizenship for work in federal projects.

If you are a results-driven individual with the ability to lead and motivate a team, possess the required experience, and thrive in a fast-paced environment, we encourage you to apply for this challenging and rewarding position. Join us in our commitment to delivering high-quality research and making a positive impact. Apply today and be a key player in our success!

If you are interested in joining our team, please submit your resume to:  jobs@eurekafacts.com

<< Go back

EurekaFacts, LLC is an Equal Opportunity Employer committed to making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.If you need a reasonable accommodation for any part of the employment process, please let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis.