Human Factors - Usability

The EurekaFacts usability and human factors expertise is based on a multi-disciplined approach to user interface design. This approach considers users’ needs, and limitations, as well as the organization’s objectives. In order to understand and adjust specific designs to user preferences, we implement principles of cognition, usability, accessibility, and ergonomics.

User Research

EurekaFacts has extensive experience in conducting research that informs the design of new software, evaluating existing systems and providing recommendations for system redesign and improvements.

  • User needs and requirements: Application of a wide range of qualitative and quantitative user research methods and techniques used to identify user needs and requirements
  • User modeling and typology: Investigation of various groups of key audiences and development of user typology to identify application design specification that would accommodate each user group.
  • Contextual inquiry: Interviewing and observing users in context of their work or tasks to identify system and software issues, challenges in system use and process barriers

User-Centered Design

The EurekaFacts team has considerable experience in providing usability testing services to federal agencies, commercial companies, non-profits, and educational organizations.

  • Usability testing of websites and web-based applications.
    • Usability testing lab
    • Remote usability testing
    • Field usability testing
  • Information architecture: testing of content, navigation and accessibility of public government websites and web-based applications.
  • Development and testing of online forms and publications, and online reporting portals.
  • Heuristic evaluations (expert reviews), style guide reviews, and compliance reviews including accessibility reviews.
  • Cognitive interviews: cognitive testing to ensure content readability and accessibility for various populations.

Our company’s staff is highly experienced in a wide range of user-centered techniques utilized to support design, development and testing of websites, web applications and software.

To learn more contact us at (240) 403-4800 or email us at