Infrastructure

As in most other fields, efficiently delivering high quality service requires sound infrastructure, managed processes and expertise. From day one, at EurekaFacts we have been building our infrastructure to deliver consistently superior research. This has resulted in company-wide implementation of proven processes, development of our own infrastructure, use of proven tools and systems, and staffing our teams with highly qualified teams. Among our differentiating infrastructure we offer:

  •  A focus group facility with multiple configurable rooms and all-digital equipment setup
  •  A cognitive lab with multiple rooms and specialized software and equipment
  •  A CATI call center with 16 plus station capacity
  •  A recruitment center specialized in recruiting, scheduling and fielding
  •  A team of in-person/intercept interviewers that is experienced at managing large intercept and on-board surveys
  •  A trained network of senior interviewers, moderators and recruitment coordinators located in key markets across the United State, Puerto Rico and many countries of Latin America
  •  Established our own Internal Review Board (IRB) with multilingual capacity. This IRB is registered with the Office of Human Protection under IORG 0008023, IRB 00009628
  •  Systems and a physical facility configured to maintain protection of personal, sensitive information and trade secrets. FISMA/FEDRAMP/ATO Secure environment - audited.Also compliant for HIPAA security.
  •  DCAA compliant costing and time-keeping system which enables proper tracking and allocation of costs to each project